Services
Support and services provided for Knowledge Enterprise
Services
- Our team offers a range of valuable services that support quality and ISO for ASU’s Knowledge Enterprise:
Document services
- We offer comprehensive document services, encompassing the creation of new process documentation and evaluation of existing documentation to maintain accuracy, completeness, clarity, conciseness, user-friendliness and to ensure compliance with ISO standards and our quality management system.
Research and Sponsored Project Manuals
- Our team follows a defined review cycle and utilizes proven best practices to manage Research and Sponsored Project Manuals, making it easier for users to access and understand university policy. We also manage the annual review cycle, monitor changes, and facilitate approval by Change Management and the Office of General Counsel.
Internal auditing
- We review your existing business processes and documentation to assess the risk to quality and compliance with ISO standards and provide guidance to help develop good process that yield good results.
ISO certification onboarding
- Our quality experts conduct ISO introductory training, perform gap analyses of business unit processes and documentation, and take action to address identified gaps. Our goal is to help your unit align with ISO certification requirements, which can significantly benefit your business processes, improving efficiency, productivity and customer satisfaction. These ISO benefits extend to various aspects of your business, including sales, marketing, planning and employee engagement.