ISO 9001 Certification

The core values of our quality framework

ISO 9001

ISO 9001 is the international standard that contains specific requirements for a Quality Management System.

Knowledge Enterprise and other organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

It provides a Quality Management System to help monitor and improve all areas of the business. This allows you to focus on the important things and improve efficiency.

Why did Knowledge Enterprise decide to follow ISO 9001 standards?

ISO 9001 provides an excellent framework for our Quality Management System and improves customer satisfaction




The seven ISO 9001 quality management principles

  1. Customer focus – Meeting, and exceeding, customer needs is the primary focus of quality management and will contribute to the long-term success of your enterprise. It is important to not only attract but also retain the confidence of your customers, so adapting to their future needs is key.
  2. Leadership – Having a unified direction or mission that comes from strong leadership is essential to ensure that everyone in the organization understands what you are trying to achieve.
  3. Engagement of people – Creating value for your customers will be easier if you have competent, empowered and engaged people at all levels of your business or organization.
  4. Process approach – Understanding activities as processes that link together and function as a system helps achieve more consistent and predictable results. People, teams and processes do not exist in a vacuum and ensuring everyone is familiar with the organization’s activities and how they fit together will ultimately improve efficiency.
  5. Improvement – Successful organizations have an ongoing focus on improvement. Reacting to changes in the internal and external environment is necessary if you want to continue to deliver value for your customers. This is of paramount importance today when conditions evolve so quickly.
  6. Evidence based decision making – Making decisions is never easy and naturally involves a degree of uncertainty, but ensuring your decisions are based on the analysis and evaluation of data is more likely to produce the desired result.
  7. Relationship management – Today’s business and organizations do not work in a vacuum. Identifying the important relationships you have with interested parties and by having a plan to manage them – will drive sustained success.